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Cancellation instruction for consumers

Withdrawal by explicit written declaration

Each customer can withdraw from the concluded contract within 14 days after receipt of the goods by sending a written declaration of withdrawal without giving reasons. For this, it is sufficient if the declaration of withdrawal is sent within this period (the date of the mailing slip decides). In this case, the customer is demonstrably obliged to return the goods immediately. The return shipping costs (postage) are to be borne in full by the customer. If the goods have been used and / or damaged, the customer must pay the seller an appropriate fee for the use, including appropriate compensation for the damage incurred - up to a maximum of the value of the goods. Withdrawal from products manufactured at the customer's request (e.g. picture heaters, sandstone heaters, infrared heaters with colour coatings ordered by the customer) are excluded from the right of withdrawal.
The declaration of withdrawal must be sent by email to the following email address, stating the invoice number:
The return must be made to the return address given by IRH - Infrarot-Heizungssysteme GmbH in the response to the declaration of withdrawal.
Withdrawal by simply returning the goods
The customer can also exercise his right of withdrawal by simply sending the goods back to the seller within 14 days after receipt without a written declaration of withdrawal. In this case, the demonstrably timely dispatch of the goods is sufficient to meet the deadline. The prerequisite for this form of exercising the right of withdrawal by simply returning the goods is that the goods are not damaged or used and that they are returned with sufficient postage. The seller bears the return shipping costs (postage) only in the event of incorrect or defective delivery.
The risk of the return as well as its proof lies with the customer. In the event of the customer withdrawing from the contract (by expressly declaring or simply returning the goods), the seller will immediately refund the purchase price already paid - shipping costs will not be reimbursed. Products made at the customer's request are excluded from the right of withdrawal.
Only the following postal address can be used as return address for the simple return of the goods: JEMASONPRO S.L., Lg. 1a volta, pg. 14, parc. 175, 07200 Felanitx, IB, Spain.

Advice on withdrawal

Notes on the exclusion of the right of withdrawal
The right of withdrawal does not apply to goods that are manufactured according to customer specifications or that are clearly tailored to the personal needs of the customer (e.g. infrared picture heaters, infrared heaters with colour coatings ordered by the customer).
Notes on returns
The modalities mentioned in this section (“Notes on returns”) are not a prerequisite for the effective exercise of the above right of withdrawal.
Before returning the goods, customers are asked to report the return to IRH - Infrarot-Heizungssysteme GmbH (email: in order to announce the return.
Customers are asked to send the goods back to the seller in coordination with the shipping company and to keep the receipt of posting. The seller will reimburse the customer for the shipping costs in advance, provided these are not borne by the buyer himself.
Customers are asked to avoid damaging or contaminating the goods. If possible, the goods should be returned to the seller in their original packaging with all accessories. If the customer is no longer in possession of the original packaging, other suitable packaging should be used in order to ensure adequate protection against damage in transit and to avoid any claims for damages due to damage resulting from inadequate packaging.